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Company-wide Commitment to Your Privacy

Higher Ground takes the protection of your privacy very seriously. To make sure your personal information is secure, we communicate data privacy and security guidelines to Higher Ground employees and associates to strictly enforce privacy safeguards within the company.

Higher Ground Privacy Policy

This Privacy Policy for Higher Ground lets you know what personal information of yours we hold, what we do with it, to whom we will disclose it, and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.

What personal information about you does Higher Ground collect and hold?

If you are a client, a supplier or someone who has contact with us through our website or mailing lists, the type of information Higher Ground may collect will include name, title, business, email addresses, contact numbers (telephone, fax, mobile). When providing personal information, you have the option of remaining anonymous or use a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party, this will not be practicable.

How does Higher Ground collect and hold your personal information?

Higher Ground will generally collect your personal information directly from you or your Employer in the course of your dealings with our business. However, we may also from time to time collect personal information about you from a third party. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection.

What are the purposes for which Higher Ground uses, handles and discloses your personal information?

We need to collect personal information so that we can provide our services and conduct our business. We also collect personal information so that we can communicate new developments to our clients and to people who have contact with us through our website or mailing lists. For example, if you are a client, or someone who has contacted us via our website, personal information about you may be used to notify you of developments we consider may be of interest to you. If you do not wish to receive these kinds of communications, please let us know. Our contact details are set out within this policy. Higher Ground’s policy is to use personal information collected from business contacts only for the business purpose for which it was collected.


You have the right to request access to any personal information we hold about you. You can request this information by contacting the Compliance Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (e.g. emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However, this fee will not be excessive and will only apply to the facilitation of your request. If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.

Questions and Concerns

If you have questions or concerns about Higher Ground’s Privacy Statement or Policy or data processing, please contact us at or, by postal mail, Higher Ground, 23-577 Butterworth Way NW, Edmonton, AB T6R 2Y2, Attn: Compliance Officer, who will respond to your inquiry within 30 days.

Higher Ground may update its privacy policy from time to time. When we change the policy in a material way, a reference to the date of updated will be posted on our website along with the updated privacy policy. We will respond and advise whether we agree with your concern or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response.

Higher Ground Website

When visiting Higher Ground’s website, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:

  • the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
  • the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on o the site is conducted outside these periods;
  • pages accessed and documents downloaded – this indicates to Higher Ground which pages or documents are most important to users and also helps identify important information that may be difficult to find;
  • duration of the visit – this indicates to us how interesting and informative the Higher Ground site is to candidates;
  • the type of browser used – this is important for browser specific coding;
  • in order to optimise the Higher Ground website and better understand its usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution

A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The Higher Ground website does not use persistent cookies. Upon closing your browser, the session cookie set by this website is destroyed and no Personal Information is maintained which might identify you should you visit our website at a later date.

Retention and Destruction of Personal Information

Higher Ground will destroy or de-identify your personal information as soon as practicable once it is no longer needed for our purposes. However, we may in certain circumstances be required by law to retain your personal information. In this case, your personal information will continue to be protected in accordance with this Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.

Security of Information

Higher Ground will take reasonable steps to protect your personally identifiable information as you transmit your information your computer to our website and to protect such information from loss, misuse, unauthorised access, use, modification, disclosure, alteration or destruction. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via email.

Last updated April 11, 2017.